Returns & Exchanges
At Consumer Cellular, we want you to be completely satisfied with your device and service, which is why we offer a 30-day risk-free guarantee to ensure your electronics meet your specific needs. If you are not happy with your purchase, you can return or exchange your equipment within 30 days of your invoice date provided you have used less than 30 minutes of talk time, 30 text messages, or 30MB of data.
Verify Eligibility
Ensure your device is in like-new condition with all original packaging and accessories, and that you are within the 30-day trial period from your shipping date.
Contact Customer Support
Call our US-based customer service team at (888) 345-5509 to initiate your return and receive a Return Authorization number along with a prepaid shipping label.
Pack Your Device
Place the device, battery, charger, and manual back into the original box and secure it inside a shipping carton with the provided Return Authorization included.
Ship and Track
Affix the prepaid label to your package and drop it off at any authorized shipping location, then allow up to 10 business days for your refund to be processed once received.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing